Terms of Service
Last updated: March 2026
These Terms of Service govern your use of the helloHub platform operated by Globalmeta Bilisim A.S. By accessing or using helloHub, you agree to be bound by these terms.
1. Definitions
"Platform" refers to the helloHub messaging platform, API services, and associated tools. "User" means any individual or entity that creates an account or uses the Platform. "Services" include WhatsApp Business API integration, shared inbox, automation, analytics, and developer tools provided through the Platform.
2. Account Registration
To use the Platform, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials. You must be at least 18 years old or have legal authority to enter into these terms on behalf of your organization.
3. Acceptable Use
You agree to use the Platform only for lawful purposes and in compliance with Meta's WhatsApp Business Policy. You must not send spam, unsolicited messages, or use the Platform for any activity that violates applicable laws or regulations. helloHub reserves the right to suspend accounts that violate these terms.
4. API and Integration Terms
Access to the helloHub REST API, webhooks, and JavaScript Widget SDK is subject to rate limits and usage quotas defined in your plan. API keys and access tokens are confidential and must not be shared publicly. helloHub may modify API specifications with reasonable advance notice.
5. Billing and Payments
Service fees are billed according to your selected plan. WhatsApp message fees are passed through at Meta's official rates with zero markup. Invoices are issued in USD. Overdue payments may result in service suspension after a 7-day grace period.
6. Data Processing
helloHub processes data in accordance with KVKK (Turkish Personal Data Protection Law) and GDPR requirements. Customer data is stored on servers located in Turkey. For details on data handling, please refer to our Privacy Policy.
7. Service Level
helloHub targets 99.9% platform availability. Scheduled maintenance windows are communicated at least 48 hours in advance. Enterprise plan customers receive dedicated SLA agreements.
8. Limitation of Liability
helloHub shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim. This limitation does not apply to damages resulting from gross negligence or willful misconduct.
9. Termination
Either party may terminate the agreement with 30 days written notice. Upon termination, helloHub will provide data export functionality for 30 days. After this period, data will be permanently deleted in accordance with our data retention policy.
10. Governing Law
These terms are governed by the laws of the Republic of Turkey. Disputes shall be resolved by the courts of Istanbul, Turkey.